At SNEAKOZOE, we aim to ensure all orders are processed and delivered efficiently and transparently.

1. Order Processing

Orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be longer during peak seasons or promotional periods.

2. Shipping Time

Estimated delivery times after dispatch:

• Domestic (Malaysia): 4–8 business days

• International: 7–15 business days, depending on destination and customs clearance

Delivery times are estimates and may vary due to courier delays, customs inspections, weather conditions, or other factors beyond our control.

3. Shipping Fees

Shipping fees are calculated at checkout based on destination, package weight, and shipping method. Any promotional shipping offers will be clearly stated during checkout.

4. Tracking Information

Once an order is shipped, customers will receive a tracking number via email. Tracking updates may take 24–48 hours to appear depending on the courier system.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the customer. SNEAKOZOE is not responsible for customs-related delays.

6. Address Accuracy

Customers are responsible for providing accurate shipping information. We are not liable for delays, losses, or additional costs caused by incorrect or incomplete addresses.

SHIPPING POLICY